Victor W. Mbarika, Chetan S. Sankar, P. K. Raju
Decision Sciences Journal of Innovative Education 1(2), Fall 2003Studies have shown that it is difficult for people to deal with multicriteria decision-making situations. Information technology tools such as decision-support systems and expert systems have been developed in order to help them in such situations. Another tool that has been identified as helping managers understand complex engineering decision-making situations is multimedia instructional materials. This research investigates the perceptions of business versus engineering students on improvement of their higher-level cognitive skills when they participated in a multimedia-based case study that used an expert system to model a complex engineering and technical problem. Two groups of students, business and engineering, participated in an experiment, where they analyzed the case study and made their recommendations.


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